Making my 4th call to AT&T
January 24th, 2009
So last night my daughter goes to make a phonecall. Note she’s standing right on front of me when she does this – and she opens the phone just like anyone else would with a Razr (the little thumb flick open thing they do) and the phone litterally snaps off at the hinge.
So now I’m calling AT&T for the 4th time.
1st time I got hung up on. Why? Because I told the lady I did not want to be transferred to insurance as the phone was not dropped and this was not an insurance issue.
2nd call dropped. Shocker.
3rd call – 20 minutes long and the final person said their systems were updating and they would call me back in 30 minutes. It’s been an hour.
4th call coming up.
Business Customer Service is not fairing well today.
4Th Outcome:
On the 4th call to AT&Tfor warranty support – 3rd transfer during this call
Correction – Now my 4th transfer to try and get a warranty replacement. Phone is basically new http://is.gd/h4H0
Another transfer … this time to Motorola because AT&T is saying its not covered under warranty because its physically broken.
Motorola says they won’t do anything but have me send the phone to them to determine if they will fix it under warranty. $75 if they won’t.
No joy. Phone is broken due to MFG. defect. Nobody (AT&Tor Motorola) is willing to send a replacement. AT&T says send it to Moto. and hope.
